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FAQs

CLA Portal (CLAP)
FREQUENTLY ASKED QUESTIONS (FAQ)

CLAP is an abbreviation for Container Ledger Account Portal; a self-service web portal which is being solely administered by D&D Control (M) Sdn. Bhd.

You can plan upfront to prioritize and manage all your overdue invoices for timely release of Container DO (Delivery Order).

  • Boost Cash flow.
  • Pay only for those overdue invoices to ensure the timely release of Container DO (Delivery Order).
  • Slash Expenses.
  • Make online payment for invoices and reconcile payment with your bank statement.
  • Reduce Administrative work.
  • Enables you to view payment history for an efficient payment tracking at your end.
  • Speed-up the timeline to request for DO release by maintaining sufficient amount in CLA to pay for overdue and outstanding invoices.
  • Enabled you to manage the invoices for every individual containers, track the outstanding status and print receipts.

You just need to login at : https://clap.my or just type clap.my

Yes, clap.my is a web portal for CLA members.

Yes. You are required to subscribe to CLA in order for you to use any CLAP related services. Please contact our office to activate your CLA membership with us.

No. The security limit (Cash or Credit) is only to facilitate the Container DO release without Container any deposit.

Direct Transfer to D&D Control (M) Sdn Bhd account via IBG (Interbank Giro) or Instant Transfer. Besides that, CLA Portal will also accept other payment channels like FPX (Real-time online bank transfer), Cards (VISA, Mastercard and AMEX) and Contra from CLA cash balance.

For retail/personal banking account, the minimum limit per transaction is RM1.00 and maximum amount is limited up to RM30,000* per transaction. For company/corporate banking, the minimum limit per transaction is RM2.00 and maximum amount is limited up to RM1,000,000* per transaction.

*The above limit is subject to your internet banking withdrawal limit with your bank, whichever is lower.

There are 3 methods in which you will be able to know that your FPX transaction is successful.

  • Online receipt provided by FPX.
  • Email notification sent by FPX system (provided that you have entered your email address at FPX bank selection page).
  • Online receipt provided by your merchant.

FPX uses high standards of authentication and certification to ensure all transactions are secure.

The fee of RM2.00 is being imposed by FPX (Financial Process Exchange) which is operated by Payments Network Malaysia Sdn Bhd (PayNet), a wholly-owned subsidiary of Bank Negara Malaysia.

Yes. You are transferring payment directly to D&D Control (M) Sdn Bhd bank account by using the trusted and licensed payment gateway endorsed by Bank Negara Malaysia (BNM).

The registration fees is waived until further notice. We encourage you to register with us the soonest possible to enjoy this registration fee waiver.

Yes, this secured web portal is accessible from anywhere and anytime at your convenience.

Yes, you can. But however, this function is done internally for security reasons. Please contact CLAP Helpdesk for further assistance.

Yes. But we can also park/hold your overpayment/cancelled payment for it be used for your upcoming invoice settlement.

No. rest assured, all transaction history and personal data will only be utilized based on the terms and conditions of CLA subscription. We will NOT share any of your data to third parties.

Please contact CLA Helpdesk for further assistance.